Refund policy

Last updated: June 19, 2026

This policy explains returns and refunds for products purchased from Gibbor Technologies ("Gibbor Connect"). We sell and ship to customers in the United States and Canada.

Standard hardware (non-personalized)

Standard, non-personalized hardware (such as unprogrammed cards or bands in their original, unused condition) can be returned within 30 days of delivery for a full refund of the product price. Return shipping is on us. Items must be unused, undamaged, and in their original packaging.

Custom, personalized, and programmed products

Custom cards, printed materials, programmed NFC products, and personalized designs are made to order. Once production has started, these items cannot be returned or refunded, except where the product arrives damaged or defective, or where a refund is required by law. Please review your customization details (name, title, company, design, and recipient information) carefully before you order.

Damaged or defective items

If your item arrives damaged or defective, contact us within 30 days of delivery and we will repair, replace, or refund it at no cost to you. We may ask for photos to help us resolve the issue quickly.

How to start a return

To start a return or report a problem, email us at support@gibborconnect.com with your order number and the reason for the return. We will send instructions and, where applicable, a prepaid return label.

Refund processing

Approved refunds are issued to your original payment method through Shopify. It may take several business days for your bank or card issuer to post the refund after we process it.

Hosted profiles

Hosted digital profiles are delivered as part of the product and are not separately refundable. If a returned card is connected to a profile, the associated profile may be deactivated.

Contact

Questions about returns or refunds can be sent to support@gibborconnect.com.